CCMC Identifies a New Bank Partner
To improve service to homeowners, CCMC has identified the need for a more efficient and technologically advanced banking partner. As a result, our bank lockbox provider is changing from Pacific Western Bank (PWB) to Alliance Association Bank (AAB), effective July 2023. AAB provides services to over 35,000 community associations and over 1,000 management companies. We are confident that this change will result in faster and more efficient processing of assessment payments.
As you will need to take action to ensure timely payments of your association assessments, we appreciate your attention to this email. If you have any additional questions, feel free to contact our onsite team or our customer service team to help you through the process.
Sincerely,
Brett Pickering
Community Manager
You will need to know if you live in the VCA or ECA association to set up your new payments. If you are unsure which association your neighborhood lies within, use the button below to view a list of all VCA and ECA neighborhoods.
View Neighborhood List
Homeowner Action Needed:
ACTION REQUIRED: Please update your payment mailing address to:
PO Box 93327
Las Vegas, NV 89193 - 3327
Your Payment Options:
RECURRING PAYMENTS
If you have recurring payments set up through Pacific Western Bank, please follow the steps below. If you have recurring payments set up through CCMC, additional information is provided in another section below.
ACTION REQUIRED: Pacific Western Bank Recurring Payments
Step One: Log into your Pacific Western Bank portal here to stop your current recurring payments. Follow the step-by-step instructions listed below once you have logged in to delete the recurring payments.
INSTRUCTIONS ON HOW TO DELETE MY RECURRING PAYMENT (PWB)
For issues removing your Pacific Western Bank Payments, please contact Pacific Western Bank Customer Service: 888-705-0600.
Step Two: Login to your Alliance Association Bank portal here and create a new portal account for Alliance Association Bank, and set up a new recurring payment. You will be prompted to "add a property" after creating your user account. You will need the following information to complete this step:
· Management Company ID (6675)
· Association ID (471 for ECA or 472 for VCA)
· Property Account Number (listed on your statement, typically 5-6 digits long)
INSTRUCTIONS ON HOW TO SET UP A NEW RECURRING PAYMENT (AAB)
For questions related to setting up an account, please contact the customer service team at Alliance Association Bank Customer Service: 844-739-2331.
BILL PAY
ACTION REQUIRED: Bill Pay
Simply update your bill pay option with your personal bank account, ensuring payments are mailed to the new address for processing.
Make checks payable to your community association.
Community Association Name (Either ECA or VCA)
c/o CCMC Processing Center
PO Box 93327
Las Vegas, NV 89193-3327
Alliance Association Bank Customer Service: 844-739-2331
PERSONAL CHECK
ACTION REQUIRED: Personal Check
Continue to deliver your personal check to the Community Services Office at Starpointe Residents Club, or update the mailing address for payment processing.
Make checks payable to your community association.
Community Association Name (Either ECA or VCA)
c/o CCMC Processing Center
PO Box 93327
Las Vegas, NV 89193-3327
RECURRING PAYMENTS THROUGH CCMC: WHAT ACTION DO I NEED TO TAKE?
Residents enrolled in recurring payments (ACH) through CCMC will receive an authorization email from Alliance Association Bank (noreply@allianceassociationbank.com) upon transition. CCMC anticipates this will occur in the next few weeks. This email will request one-time authorization through a secure email to continue to have your payments automatically withdrawn. If you provide this authorization, you won't need to do anything else after this step.
Homeowners who do not respond will be deactivated from automatic withdrawal and be required to utilize one of the other payment methods (personal check, bill pay, or Alliance Association Bank recurring payments).
Click on the button below to view a sample email so you know what to expect in your inbox.
View a Sample Email from AAB
What is the deadline for completing these changes?
To ensure payments are processed before the due date please complete the action required for your account prior to August 15. This will ensure no interruption to your recurring payment processing and no late fees. If you have trouble with the instructions above, please reach out to one of the following resources.
Alliance Association Bank Customer Service: 844-739-2331
CCMC Customer Service: 833-301-4538
Onsite Management Team: 623-386-1112
CCMC Payment Options
There are many ways to pay your association dues. In addition to paying by mail, below are details regarding four electronic ways to pay, which include; recurring payment, electronic checks, debit, and credit card options. Whichever method you choose, please include your account number to ensure prompt and proper application of your payment. If you have any questions about your account or our payment options feel free to contact a member of your onsite team or reach out to our new CCMC’s Customer Service Support Team at 1-833-301-4538. You can also review your account activity online by visiting our payment portal at: https://vmsweb.ccmcnet.com/resident.aspx.
Pay by Mail & Multiple Accounts
When paying by mail or through your online bill payment service, it is imperative that separate checks and envelopes be used for each account. Each check should also list the account number to ensure accurate application of funds.
Please make sure you mail your coupon/statement stub with your payment. Any payments that cannot be processed automatically by the payment processing service center will be processed by converting your paper check into an electronic check transaction. The remittance address for your mailed payments is:
P.O. Box 93327, Las Vegas, NV 89193-3327
Recurring Payments
To establish eligibility of recurring payment processing through Alliance Association Bank, please visit our webpage at www.ccmcnet.com/payment-options. Select the state your community is in. Under New Users, elect to Setup Account and follow the prompts as directed. Please note there is no charge for election of recurring eCheck payments. Please read the information asterisked (*) below before signing up for any recurring payments with the bank directly.
One-time Electronic Checks
Visit our webpage at www.ccmcnet.com/payment-options, select the state your community resides. Under One Time Payment, select the eCheck or Debit/Credit Card icon and follow the prompts as directed. The bank charges a $2.95 fee per transaction for use of one-time eCheck payment.
Phone payments are not available.
Debit and Credit Card Payments
Visit our webpage at www.ccmcnet.com/payment-options and select the state your community resides. Under One Time Payment, select the Debit/Credit Card icon and follow the prompts as directed. The bank charges a $5.00 flat processing fee per debit card transaction and a 3.5% per credit card transaction. American Express, Discover, Master Card and Visa are accepted. Phone payments are not available.
Individual Bank Bill Payment Services
If you are using a bill payment service through your bank or a third-party, please review your account number and remittance address. Many bill payment services remit electronically and the correct account number is essential for proper posting. If your assessment has changed, you must also update your account information with your financial institution.
*If you establish recurring payments with Alliance Association Bank and your assessment changes, it will be necessary to update your payment with any noted changes to your assessment value. CCMC and Alliance Association Bank are not related companies. To comply with privacy laws, we do not share personal information.
